The problem
Dispatchers were manually coordinating technician schedules over the phone, leading to double bookings and missed appointments.
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Home Services · Regional HVAC Contractor
Field Service Scheduler
Replaced a manual whiteboard and phone scheduling process with a shared dispatch tool for technicians.
The solution
Built a lightweight scheduling app with an intuitive dispatch board, technician availability, and automated SMS reminders for customers.
Results
- 40% fewer missed appointments in the first quarter
- Dispatch time cut from 20 minutes to under 5 minutes per job
- Technicians get their day's schedule automatically each morning