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Insights

notes on technology, automation and operations

Short, practical writing. No jargon, no theory that doesn't hold up in a small business.

July 1, 2026

How to Measure the ROI of an Internal Tool Before You Build It

A simple framework for deciding whether a custom internal tool is actually worth building, before you spend a dollar on it.

June 3, 2026

Integrations vs. Rebuilds: Picking the Right Fix

Not every operational problem needs a new system. Sometimes the fix is connecting the tools you already have.

May 12, 2026

Why SMEs Need Custom Technology (Not Just More Spreadsheets)

Spreadsheets are flexible until they aren't. Here's when a small business should consider a custom solution instead of another workaround.

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