The problem
Maintenance requests came in through calls, texts and emails with no central tracking, causing requests to fall through the cracks.
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Real Estate, Internal build
Maintenance Request System
A simple ticketing system for tenants to submit maintenance requests and for staff to track resolution.
TicketingReal EstateInternal Tool
The solution
Built a lightweight ticketing system with tenant submission forms, staff assignment and status notifications.
Results
Illustrative figures for this internal build.
- 100% of requests now centrally tracked
- Average resolution time visibility for the first time
- Tenant satisfaction scores improved