The problem
Maintenance requests came in through calls, texts, and emails with no central tracking, causing requests to fall through the cracks.
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Real Estate · Property Management Company
Maintenance Request System
A simple ticketing system for tenants to submit maintenance requests and for staff to track resolution.
The solution
Built a lightweight ticketing system with tenant submission forms, staff assignment, and status notifications.
Results
- 100% of requests now centrally tracked
- Average resolution time visibility for the first time
- Tenant satisfaction scores improved